Privacy policy

Last updated: August 17, 2026

Rootella (“Rootella,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or otherwise interact with Rootella online.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

When you place an order, contact us, or otherwise interact with our website, you may provide:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Order information

  • Information you provide when contacting customer support

We do not intentionally collect sensitive personal information unless it is necessary for a specific service and provided by you.

Payment Information

Payments may be processed through third-party payment processors.

We generally do not store your complete credit card or debit card number on our own systems. Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Approximate location

  • Date and time of website activity

  • Website usage information

This information may be collected through cookies, analytics tools, and similar technologies.

3. Cookies and Similar Technologies

Rootella may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website, and improve our services.

Cookies may also be used by third-party services that operate on our website, such as payment, analytics, advertising, or social media services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

4. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders

  • Process payments

  • Ship products

  • Communicate with you about your order

  • Respond to customer service requests

  • Provide and improve our website

  • Prevent fraud and unauthorized activity

  • Maintain website security

  • Understand website usage and customer preferences

  • Send marketing communications when permitted by law

  • Comply with legal and regulatory requirements

5. How We Share Information

We do not sell your personal information for money.

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • E-commerce and technology providers

  • Analytics providers

  • Marketing and advertising service providers

  • Professional advisors

  • Government authorities or law enforcement when legally required

These service providers may only receive information reasonably necessary to perform their services.

6. Marketing Communications

If you choose to receive marketing communications from Rootella, we may use your email address or other contact information to send information about products, promotions, or other updates.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message.

Unsubscribing from marketing communications will not prevent us from sending important transactional communications, such as order confirmations, shipping updates, or customer service messages.

7. Third-Party Websites

Our website may contain links to third-party websites or services.

Rootella is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal information is used or shared

  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

12. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances, these rights may include rights to know, access, correct, delete, or opt out of certain uses or disclosures of personal information.

Rootella does not sell personal information for monetary consideration.

To submit a privacy request, please contact us using the contact information provided on our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this policy. Your continued use of our website after changes are posted means that you acknowledge the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how Rootella handles your personal information, please contact us through the contact information provided on our website.

We will make reasonable efforts to respond to privacy-related requests and questions in a timely manner.