Refund policy

Last updated: August 17, 2026

At Rootella, we take pride in the quality, freshness, and safety of our marinated vegetable salads. Because our products are perishable food items, we have a limited return and refund policy.

Returns

For food safety reasons, we do not accept returns of opened or unopened food products once they have been shipped or delivered.

Please do not send food products back to us unless we have specifically instructed you to do so.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, broken, spoiled, or contains an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Photos of the product and packaging

  • Photos showing any damage to the shipping box, if applicable

After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.

Refunds

If your refund is approved, the refund will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process the refund and make the funds available in your account.

Products That Arrive Damaged

If a jar arrives broken or damaged during shipping, please do not consume the product. Take photographs of the damaged product and packaging and contact us within 48 hours of delivery.

We will review the claim and determine the appropriate resolution.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Because our products may be prepared and shipped shortly after an order is placed, we cannot guarantee that cancellation requests can be accommodated after processing has begun.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order.

Contact Us

If you have a question about your order or believe there is a problem with a product, please contact us through the contact information provided on our website.

We are committed to making sure every Rootella order arrives in good condition and that our customers are satisfied with their purchase.