Terms of service

Last updated: August 17, 2026

Welcome to Rootella. These Terms of Service (“Terms”) govern your use of the Rootella website and your purchase of products through our website. By accessing or using our website, you agree to be bound by these Terms.

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to interfere with the operation or security of the website.

  • Copy, reproduce, or distribute our website content, images, logos, or other materials without our permission.

  • Provide false or misleading information when placing an order.

2. Products and Product Information

Rootella sells marinated and pickled vegetable products.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, nutritional information, prices, and other information on our website are accurate. However, product appearance may vary slightly from photographs.

We reserve the right to correct errors, update product information, or change product availability at any time.

3. Ingredients and Allergies

Our products contain various ingredients and may be produced in an environment where other ingredients are present.

Customers are responsible for reviewing the ingredient list and product information before purchasing.

If you have a food allergy, intolerance, or other dietary restriction, please contact us before purchasing if you have questions about a particular product.

4. Orders

When you place an order through our website, you agree to provide accurate and complete information.

Submitting an order does not necessarily mean that Rootella has accepted the order. We reserve the right to refuse or cancel an order for reasons including, but not limited to:

  • Product availability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Shipping limitations

If we cancel an order after payment has been made, we will issue a refund for the amount charged.

5. Prices and Payments

All prices displayed on our website are subject to change without notice.

Applicable sales taxes and shipping charges may be added to your order where required.

Payments are processed through third-party payment providers. Rootella does not directly store complete payment card information.

6. Shipping and Delivery

We will make reasonable efforts to ship orders within the timeframe stated on our website.

Delivery times may vary due to carrier delays, weather, holidays, incorrect addresses, or circumstances beyond our control.

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

Customers are responsible for providing an accurate shipping address.

7. Returns and Refunds

Because Rootella products are food products, returns are generally not accepted for food safety reasons.

If your order arrives damaged, leaking, broken, spoiled, or contains an incorrect product, please contact us within 48 hours of delivery.

For additional information, please review our Return and Refund Policy.

8. Food Safety

Rootella products should be stored and handled according to the instructions provided on the product label.

Customers are responsible for following storage, refrigeration, and handling instructions after delivery.

Do not consume a product if the container appears damaged, leaking, swollen, or otherwise compromised.

9. Intellectual Property

All content on the Rootella website, including logos, brand names, photographs, graphics, product descriptions, text, designs, and other materials, is owned by or licensed to Rootella unless otherwise stated.

You may not reproduce, modify, distribute, sell, or use our content for commercial purposes without prior written permission.

10. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

We may modify, suspend, or discontinue any part of the website at any time without notice.

11. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, website hosting, or other functions.

Your use of third-party services may also be subject to the terms and policies of those providers.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Rootella shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

13. Indemnification

You agree to indemnify and hold Rootella harmless from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or your misuse of our website or products, to the extent permitted by applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Rootella's business and the jurisdiction in which the business operates, without regard to conflict-of-law principles.

16. Contact Us

If you have questions about these Terms of Service, please contact us through the contact information provided on the Rootella website.

By using the Rootella website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.