Shipping policy

Last updated: August 17, 2026

At Rootella, we carefully prepare and package our marinated vegetable salads to help ensure that your order arrives safely and in good condition.

1. Shipping Locations

We currently ship Rootella products to addresses within the United States.

Shipping availability may vary depending on the destination and applicable shipping restrictions.

2. Processing Time

Orders are generally processed and prepared for shipment within 1 business day after the order is placed.

Orders are not normally processed or shipped on weekends or major holidays.

Processing times may be longer during holidays, promotions, or periods of unusually high order volume.

3. Shipping Time

After your order has been shipped, delivery times depend on the shipping method and carrier.

Estimated delivery times are provided during checkout when available. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the destination, order size, shipping method, and other applicable factors.

Any applicable shipping promotions or free-shipping offers will be clearly stated on our website.

5. Perishable Food Products

Rootella products are food products and should be handled and stored according to the instructions provided on the product label.

We take reasonable precautions when packaging orders for shipment. However, delivery conditions may vary depending on weather, carrier handling, and transit time.

Customers should retrieve their packages as soon as reasonably possible after delivery and follow the storage instructions provided with the product.

6. Warm Weather and Delivery Delays

During periods of high temperatures, customers should monitor their tracking information and retrieve packages promptly after delivery.

Rootella is not responsible for delays caused by shipping carriers, severe weather, natural disasters, incorrect addresses, or other circumstances outside our reasonable control.

7. Damaged, Broken, or Leaking Products

If your order arrives broken, leaking, damaged, or otherwise compromised, please do not consume the affected product.

Your order number
A description of the issue
Photos of the damaged product
Photos of the shipping box and packaging

We will review the situation and, when appropriate, provide a replacement, refund, or other resolution.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Rootella is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be shipped again.

9. Lost or Delayed Packages

Once an order has been shipped, it is transported by the selected shipping carrier.

If tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location indicated by the carrier.

If your package is significantly delayed or appears to be lost in transit, please contact us so that we can assist you in contacting the carrier and determining the appropriate next steps.

10. Delivery to PO Boxes

Shipping to PO Boxes may not be available for all products or shipping methods. Availability will be determined during checkout.

11. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes or cancel the shipment.

12. Contact Us

If you have questions about shipping or your order, please contact us through the contact information provided on the Rootella website.

We are committed to carefully packaging your order and providing a reliable shipping experience.